Play Smart. Play Safe.

Gambling should always be entertainment — never a source of financial stress or personal harm. At 89i, we believe that every player in Bangladesh deserves a safe, fair, and transparent gaming environment. We take our duty of care seriously, and we have invested in practical tools, clear policies, and a trained support team to protect our players at every stage of their journey on the platform.

We recognise that while the vast majority of players enjoy 89i responsibly — whether they are following BPL cricket odds, spinning slots, or joining a live casino table — a small number of individuals may develop unhealthy relationships with gambling. Identifying those situations early and responding with genuine care is a core part of how 89i operates.

This page outlines the responsible gaming tools available to all 89i players, explains how to recognise early warning signs of problem gambling, and provides clear guidance on how to access help — both through 89i's own support channels and through external organisations. We encourage every player to read this page carefully and to make use of the tools described here whenever needed.

Players must be 21 years of age or older to create an account and place bets on 89i. We enforce this requirement during registration through mandatory date-of-birth collection and document-based KYC verification. Any account found to belong to a person under 21 will be immediately suspended and all funds returned to the source payment method.

Problem gambling can develop gradually, and it is not always easy to recognise in oneself. The following warning signs may indicate that gambling is becoming a harmful habit rather than a form of entertainment. If you recognise several of these patterns in yourself or someone close to you, we strongly encourage you to reach out for support.

Think of gambling as entertainment, not income. The outcomes of casino games and sports bets are determined by chance. Treating any wins as a bonus rather than an expected return helps maintain a healthy perspective. Never rely on gambling winnings to cover regular expenses such as rent, utility bills, or bKash mobile recharges.

Set a budget before you play and stick to it. Decide the maximum amount you are comfortable spending — whether that is ৳500 or ৳5,000 — before opening the 89i platform. When that amount is spent, close the app and do something else. Use 89i's deposit limit tools to enforce this budget automatically so it is not a matter of willpower in the moment.

Take regular breaks. Even if you are winning, stepping away from the screen periodically helps you stay clear-headed. Set a session time limit on your account and respect it. Time spent with family, watching BPL cricket on TV, or enjoying other activities in Dhaka, Chittagong, or wherever you call home is just as valuable as any game session.

Never gamble under the influence. Alcohol or other substances impair judgement and increase the likelihood of making poor betting decisions, chasing losses, or exceeding your budget. Reserve gambling for times when you are fully alert and in control.

Keep gambling separate from your emotions. Avoid logging into 89i when you are feeling stressed, upset, lonely, or anxious. Gambling in an emotional state is more likely to lead to harmful patterns. Use the platform when you are calm, relaxed, and genuinely looking for entertainment.

89i is strictly for adults aged 21 and above. We take the protection of minors extremely seriously. If you share a device with family members, including younger siblings or children, we strongly recommend the following measures to prevent underage access to the 89i platform:

• Use a PIN or password lock on your device so that your 89i account is not accessible to others.
• Always log out of your 89i account when you have finished your session, especially on shared devices.
• Do not save your login credentials in the browser on a shared device — use private/incognito mode instead.
• Install parental control software on devices that children use, to block access to gambling websites including 89i.
• Keep your bKash, Nagad, and Rocket wallet credentials private to prevent minors from inadvertently making deposits.

If you suspect that a minor has accessed your 89i account, contact [email protected] immediately. We will investigate promptly, suspend the account pending review, and return any funds deposited during the period of suspected underage access.

Reaching out for help is a sign of strength, not weakness. If you feel that gambling is negatively affecting your finances, relationships, work, or mental health, please do not wait. Contact us directly at [email protected] and ask to speak with our Responsible Gaming team. We will listen without judgement and help you activate the protection tools that are right for your situation — whether that is setting a deposit limit, requesting a time-out, or activating full self-exclusion.