89i Privacy Policy

This Privacy Policy ("Policy") describes how 89i ("we", "us", "our") collects, uses, stores, and discloses personal information obtained from users ("you", "your") who access or use the 89i website at https://89i.bet and all associated services (the "Platform"). This Policy forms part of the overall agreement between you and 89i and should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By registering an account, making a deposit, or otherwise accessing the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform and contact us at [email protected] to arrange account closure.

We are committed to protecting the privacy of all players, particularly those accessing our services from Bangladesh. We handle all personal data with care, in accordance with applicable data protection principles, and we use industry-standard technical and organisational measures to keep your information secure at all times.

Account Management. We use your registration and KYC data to create and maintain your account, verify your identity and age, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and manage your account settings and preferences.

Service Delivery. Transaction data and technical data are used to provide access to casino games, sports betting markets (including BPL, IPL, T20 World Cup, and other cricket events), and promotional offers tailored to Bangladesh players. We use this data to calculate and credit winnings, apply bonus terms, and resolve any disputes about game or transaction outcomes.

Security and Fraud Prevention. Technical data including IP addresses and device fingerprints are analysed by our security systems to detect and prevent unauthorised account access, bonus abuse, money laundering, and other forms of fraud. Accounts flagged by these systems may be subject to additional verification before transactions are processed.

Responsible Gaming Monitoring. We use session duration data, betting frequency, and deposit history to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, we may proactively reach out to the player or apply responsible gaming measures in accordance with our Responsible Gaming Policy.

Legal and Regulatory Compliance. We may be required by applicable law or competent authority to disclose certain personal data. In such circumstances, 89i will comply with lawful requests and will notify affected users where we are legally permitted to do so.

Communications. With your consent, we may use your email address and mobile number to send promotional communications about new games, bonus offers, and seasonal promotions (such as BPL season bonuses, Eid offers, or Pohela Boishakh campaigns). You may opt out of marketing communications at any time by contacting [email protected].

We do not sell your personal data. 89i will never sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing agencies. Data sharing is limited strictly to what is necessary to operate our services.

We may share limited personal data with the following categories of trusted third parties:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each of these processors operates under its own privacy framework.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymous player identifier to initialise game sessions. They do not receive your full name, payment details, or identity documents.
• KYC and fraud prevention partners: We may use third-party identity verification services to authenticate documents submitted during the KYC process. These partners are bound by strict confidentiality obligations.
• Legal authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law or valid legal process.

All third-party partners engaged by 89i are required to handle personal data in accordance with applicable data protection standards and to use the data solely for the purposes for which it was shared.

Active Accounts. While your account remains active, 89i retains all personal data associated with it. This includes registration information, KYC documents, transaction history, and technical logs. Retaining this data allows us to provide uninterrupted service, resolve disputes, and comply with anti-money laundering record-keeping obligations.

Closed Accounts. Following the closure of your account — whether at your request or initiated by 89i — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period is necessary to comply with applicable financial record-keeping requirements and to defend against any legal claims that may arise after account closure.

Marketing Data. If you have opted in to marketing communications, we will retain your contact details for marketing purposes until you withdraw consent. Upon receiving an opt-out request, we will remove your contact details from our marketing lists within 30 business days.

Deletion Requests. You may request the deletion of your personal data by contacting [email protected]. We will honour deletion requests to the extent permitted by our legal retention obligations. Where full deletion is not immediately possible, we will restrict processing of your data to the minimum required by law and inform you of the expected timeline for complete deletion.

What Are Cookies. Cookies are small text files placed on your device when you visit the 89i Platform. They allow us to recognise your browser between visits, maintain your login session, remember your preferences, and gather anonymous usage statistics to improve our services.

Types of Cookies We Use.

• Essential cookies: Required for core platform functionality such as maintaining your logged-in session and remembering your language preferences. These cannot be disabled without affecting your ability to use the Platform.
• Analytics cookies: Used to collect anonymous data about how players navigate the Platform, which pages are visited most, and where users encounter issues. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity and to protect your account against unauthorised access.
• Preference cookies: Store your settings such as preferred game categories, notification preferences, and display options.

Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging in or using certain features of the Platform. For full instructions on managing cookies in your browser, refer to your browser's help documentation. Continued use of the Platform after reviewing this Policy constitutes acceptance of our cookie practices.

Technical Safeguards. 89i employs industry-standard security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict internal data access to authorised personnel only, and regular security audits of our platform infrastructure.

Payment Data. 89i does not store your full bKash, Nagad, Rocket, Upay, Visa, or Mastercard credentials on our servers. Payment transactions are handled directly by the respective payment processors through their own secure environments. We only retain a transaction reference number and masked payment method identifier for record-keeping purposes.

Account Security. You are responsible for maintaining the confidentiality of your 89i account credentials. We strongly recommend using a strong, unique password and never sharing your login details with any third party. If you suspect your account has been accessed without your authorisation, contact [email protected] immediately. 89i will never ask you for your password via email or any other communication channel.

Security Breach Notification. In the unlikely event of a data breach that poses a risk to your personal data, 89i will notify affected users promptly and take immediate steps to contain the breach and mitigate any potential harm.

Changes to This Policy. 89i reserves the right to update this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date. Where changes are material — such as a new category of data being collected or a new type of third-party disclosure — we will notify registered users via email or an on-platform notification prior to the changes taking effect.

Continued Use. Your continued use of the 89i Platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should stop using the Platform and request account closure by contacting our support team.

Contact Us. If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our Privacy team at the email address below. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).